Conducting an engagement survey is instrumental to better understand your most valuable resource - your employees. But simply asking the right questions is not enough. Your company must follow through by implementing improvements that directly address the survey results. Such actions not only show employees they have a voice in the organization, but also lead to better customer service, higher retention rates, improved productivity and increased profits.

TNS Employee Insights helps organizations develop and implement a survey process that maintains momentum through the action planning and follow-up phases. We work closely with you to understand your business strategies and survey goals so the content, communications strategy and reports address your specific needs. Once survey data has been collected and analyzed, we can assist your managers with prioritizing action planning strategies by using tools such as report interpretation and meeting guides, best practices and an action planning and tracking website.

TNS Employee Insight's strategies for successful action planning

During our experience developing world-class survey systems we have noticed three strategies that enhance survey effectiveness and have a significant impact on the business:

• Use deeper analytics to fully understand the data and target the right improvements. These can include external and internal benchmarks, psychometric analyses, modelling, and driver and linkage analyses.
• Involve employees in clarifying survey results, prioritizing issues and generating potential solutions.
• Secure the support of senior leadership in setting the strategic direction, allocating resources and driving accountability throughout the process.

Once opportunities for improvement have been identified, an organization must focus its efforts and resources on those actions that will yield the greatest results. TNS Employee Insight's approach to prioritizing improvements aligns with leading motivational theories and promotes greater employee engagement. Learn more about our action planning prioritization model.